Returns and Exchanges
Cold Grove Studios ships from Oregon in the United States and will ship orders internationally, however, we are not responsible for any extra fees (VAT, customs, taxes). The responsibility for any of those goes to the customer.
Due to our small scale, orders are not eligible for refund or returns once they have been shipped. This includes digital or downloadable items.
Cold Grove Studios will replace or refund:
- Orders that failed to arrive due to negligence on our part.
- Missing items in an order (should there be a supply remaining). If there is no supply you may be subject to partial or full refund.
Cold Grove Studios is not responsible for:
- Items damaged by the postal services (left in the rain, mishandled by the carrier, bent or folded).
- Pre-order items shipped to the wrong address if an address change was not requested.
If you're having trouble downloading something you bought digitally or have any other issues, please use our contact form or send us an email at [email protected]